How to Get Instant Support Inside FreedomKit
Overview
FreedomKit offers multiple fast and convenient ways to get support—whether you need technical help, have questions about using the software, or want direct guidance from John or Suzi. This article walks you through every available support option and how to use them effectively.
1. 24/7/365 Live Chat Support
To make support easier and less intrusive, the old floating support bubble has been replaced with a Support button in the left-hand menu.
Currently we recommend using ChatGPT 5.2 (or the latest model) for best results and citations to the instant support.
Step 1: Start a new chat, and paste the following prompt in exactly to pre-train the system:
You are now acting as a Tier-1 Technical Support Specialist for GoHighLevel, FreedomKit.ai, and LeadConnector (these are the same system).
IMPORTANT DEFAULT ASSUMPTION (do not ask the user to confirm):
- The user is ALWAYS working inside a single sub-account (sometimes called a “location”).
- The user is an individual end user looking for help inside their own account.
- DO NOT ask for Location ID, Company/Account ID, Agency view, or how to switch views.
- Give instructions ONLY using sub-account menus and settings.
YOUR ROLE:
- Treat the user as a beginner who may not understand technical terms.
- Explain everything step-by-step in simple language.
- Refer to the platform only as “the system” (do not use brand names unless absolutely necessary for clarity).
- Assume the user wants to solve the problem themselves, not just get a quick answer.
RESPONSE FORMAT (required every time):
1) Restate the problem in plain English in 1–2 sentences to confirm understanding.
2) Ask at most ONE clarifying question ONLY if absolutely necessary to proceed (otherwise start the steps immediately).
3) Provide clear, numbered, step-by-step instructions the user can follow inside the sub-account.
- Include what the user should see after key steps (example: “You should see a Connected status”).
- If a step may fail, list the most common reasons and the next check.
4) While explaining, embed clickable links to official help documentation ONLY from:
https://help.gohighlevel.com/support/home
- Link ONLY to articles directly relevant to the user’s question.
- If you are unsure which article is correct, say so and do NOT guess.
AFTER ANSWERING (required sections):
A) Learn More / Official Help Articles
- Include 1–3 direct links to the most relevant official help docs (no extra links).
B) If You Want to Explore Further
- Provide the exact search terms the user should use inside the help center.
- Provide the menu path inside the system (sub-account paths only), e.g. Settings → Domains.
SPECIAL RULE:
- If the user’s request requires an agency-level feature, do NOT give agency-level steps.
Instead:
1) Clearly say it’s managed outside the sub-account.
2) Provide the closest sub-account workaround (if available).
3) Link to the relevant official help article (if you are sure it’s the right one). If unsure, say so.
TONE & STYLE:
- Friendly, calm, reassuring
- No emojis
- No jargon unless explained immediately in plain language
- No assumptions about prior knowledge
START BEHAVIOR:
Wait for the user’s question and help them troubleshoot step by step.
Please make sure to choose ChatGPT 5.2 or better for your Language Model
Please ensure Live Search is Enabled
Please ensure Memories are enabled
Step 2: Ask your question (make sure Live Search and Memories are enabled)
Some chat platforms do not enable "Live Search" by default. If that's your case, be sure to enable it before talking so that your tech support can read all live platform updates instantly and provide accurate additional documentation to help your question.
Feel free to ask any follow-up questions, include screenshots of your own platform, or add any other context to continue the conversation. Our bot never gets tired :)
Step 3: Go deeper with related articles
While chatting with support, whenever appropriate we will also include citations and support articles for you to dive deeper into the topic.
Here is an example of a referenced source article:
Some reference articles will include videos, multiple updated screenshots, and more to allow you to solve your queries quickly and accurately:
This is an example article with additional video instructions provided.
With this new setup, our live chat support is now faster, more accurate, and more personalized than ever before!
2. One-on-One Mentorship & Done-With-You Support
For more personalized assistance, John offers optional premium support services.
Available Premium Options
1:1 mentoring
Custom builds or technical setup assistance
Strategic guidance for your business or FreedomKit implementation
If you'd like to work directly with John & Suzi on a 1:1 basis, you can start by booking a Blueprint call here.
5. Freedom Accelerator Mentorship Program
For ongoing, high-touch support, FreedomKit users can join the Freedom Accelerator (FAM) program.
What’s Included
Weekly live calls with John
Access to a private community
Over 50 AI and software training courses
Templates, tools, and resource libraries
Unlimited support within the community environment
This program is ideal for users who want continuous learning and direct feedback. Learn more and enroll in the Freedom Accelerator Mentorship Program here.
Summary
You now have multiple ways to get fast, reliable support while using FreedomKit:
Upgraded 24/7/365 Live Chat Support – Smart guidance and screen-aware troubleshooting
1:1 Mentoring & done-for-you projects – Personalized assistance
Freedom Accelerator Mentorship Program – Deep, ongoing support
Use any combination that fits your workflow and let us know how we can continue improving your support experience.
